Privacy Policy

1. What This Policy Covers

This Privacy Policy explains how we collect, use, share, and protect information when you use our website and the Service, including our missed-call text-back and message forwarding features.

2. Information We Collect

We collect information in three main ways:

A. Information You Provide (Customers/Agents)

• Name, email, phone number
• Business details you submit (e.g., business name)
• Message templates and configuration settings you choose (e.g., response text, delay time)

B. Communications Data (End Users / Leads)

When a person calls or texts a phone number connected to the Service, we may process:

• Caller phone number and called phone number
• Date/time of calls and messages
• Message content (SMS/MMS) sent to or from the Service
• Call status information (answered, missed, voicemail/timeout, duration)

C. Technical Data

• IP address, device/browser data, and basic site analytics
• Log data needed to operate and secure the Service

3. How We Use Information

We use information to:

• Provide the Service (send missed-call messages, route replies, forward messages)
• Configure and support your account
• Prevent spam, abuse, and fraud and enforce opt-outs
• Monitor performance, troubleshoot issues, and improve reliability
• Comply with legal and carrier requirements (e.g., A2P 10DLC rules)

4. Legal Basis / Consent (SMS)

Service customers (agents/businesses): You are responsible for ensuring you have the right to use the phone numbers you connect to the Service and to message your customers/leads in accordance with applicable laws and carrier rules.

End users (callers/texters): Messages sent by the Service are generally initiated in response to an inbound call or text from the end user. End users may opt out at any time by replying STOP.

5. How We Share Information

We do not sell personal information.

We may share information with:

• Communications providers (e.g., Telnyx) to send/receive calls and messages
• Hosting and infrastructure providers to run the Service
• Email delivery via Google Workspace (if enabled) to forward message notifications
• Service providers/contractors who help operate the Service (under confidentiality)
• Legal/compliance when required to comply with law, protect rights, or respond to lawful requests

6. Data Retention

We retain data only as long as necessary to operate the Service and meet legal/compliance obligations.

Typical retention includes:

• Call/message logs for operational troubleshooting and compliance
• Opt-out records to ensure we respect STOP requests

You can request deletion of your account data by contacting us at support@triumphantees.com. Some records may be retained if required by law or carrier rules.

7. Your Choices

For End Users (Callers/Texters):

• Reply STOP to opt out of further messages
• Reply START to opt back in (if supported)
• Reply HELP for support information (if supported)

For Service Customers (Agents/Businesses):

• You can update message templates and settings in your account (if available)
• You may request deletion of your account data via support

8. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect information from children under 13.

10. International Users

The Service is operated from the United States. If you access the Service from outside the U.S., you understand your information may be processed and stored in the U.S.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect changes. Continued use of the Service after changes means you accept the updated policy.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact:

Email: support@triumphantees.com

Mailing address: [Mailing Address]